Thursday, January 31, 2013

Nexus 4 trots out in white, sets unicorn fans aflutter

Nexus 4 trots out in white, sets unicorn fans aflutter

We're pretty fond of unicorns white phones here at Engadget, especially rare ones like the white Nokia N9. So you can imagine our excitement when we came across this photo of a white Nexus 4 over at Phone Arena. While rumors of a white Nexus 4 have been swirling around the intertubes for some time, a picture speaks a thousand words, right? We took a long, eagle-eyed look at this image and didn't see any signs of trickery. Obviously this doesn't mean a white Nexus 4 is on the way -- it could just be a dummy handset and / or a one-off prototype. Still, if last year's white Galaxy Nexus is any indication, there's a chance this is the real deal. We've reached out to Google and LG for comment, so stay tuned -- it sure would be lovely to add this beast to our stable.

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Via: Phandroid

Source: Phone Arena

Source: http://www.engadget.com/2013/01/30/nexus-4-trots-out-in-white-sets-unicorn-fans-aflutter/

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Asset manager BlackRock buys into Man United

LONDON (Reuters) - Asset manager BlackRock has built a stake of more than 8 percent in the listed shares of British soccer club Manchester United .

The U.S. company owns 8.21 percent of the English Premier League club's Class A shares, listed on the New York Stock Exchange last year, according to a Securities and Exchange Commission filing. The asset manager has also invested in the Formula One motor racing business.

United are seven points clear at the top of the Premier League and have had a good start to the year commercially, signing up a series of sponsorship deals. A report this week by Forbes said that United's recent share price rise has made it the first professional sports team with a value of more than $3 billion.

The club is owned by the American Glazer family. The share listing last August used a dual structure of Class A and B shares, which left the Glazers firmly in control of the club.

The shares languished below the initial $14 price for much of last year but have surged in recent weeks to a peak of $17.75. They closed at $16.78 on Wednesday.

English soccer clubs will benefit over the next three years from enhanced television deals, while spending should be curbed by European rules punishing clubs that run up big losses.

(Writing by Keith Weir; Editing by David Goodman)

Source: http://news.yahoo.com/asset-manager-blackrock-buys-man-united-085612797--sector.html

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Wednesday, January 30, 2013

Thick smog hits Beijing; dozens of flights canceled

The pollution levels in China's capital have gotten so bad that sometimes airline pilots lose visibility, and there has been a surge in respiratory illnesses. NBC's Brian Williams reports.

By Louise Watt, The Associated Press

Thick, off-the-scale smog shrouded eastern China for the second time in about two weeks Tuesday, forcing airlines to cancel flights because of poor visibility and prompting Beijing to temporarily shut factories and curtail fleets of government cars.

The capital was a colorless scene. Street lamps and the outlines of buildings receded into a white haze as pedestrians donned face masks to guard against the caustic air. The flight cancellations stranded passengers during the first week of the country's peak, six-week period for travel surrounding the Chinese New Year on Feb. 10.


The U.S. Embassy reported an hourly peak level of PM2.5 ? tiny particulate matter that can penetrate deep into the lungs ? at 526 micrograms per cubic meter, or "beyond index," and more than 20 times higher than World Health Organization safety levels over a 24-hour period.

Liu Peng, an employee at a financial institution in Beijing, said he will keep his newborn baby indoors.

Ng Han Guan/AP

A man wears a mask as he walks through the thick haze on Beijing's Tiananmen Square on Jan. 29.

"It's really bad for your health, obviously," Liu said. "I bike to work every day and always wear a mask. The pollution in recent years is probably due to the increase in private cars and government cars."

Visibility was less than 100 yards in some areas of eastern China, the official Xinhua News Agency reported. More than 100 flights were canceled in the eastern city of Zhengzhou, 33 in Beijing, 20 in Qingdao and 13 in Jinan.

Petar Kujundzic/Reuters

Cars drive along a street on a hazy day in Beijing on Jan. 29.

Every year, China's transport system bursts at the seams as tens of millions of people travel for the Lunar New Year holiday, in the world's largest seasonal migration of people.

Ren Haiqiang, a bank worker in his early 30s, said he had booked tickets to fly out of Beijing on Thursday to visit family in the coastal city of Dalian, but now worried about flight cancellations.

"Traveling over the holiday is already a huge hassle, along with all the gift-giving and family visits. We thought flying would be the best way to avoid the crush, but if the weather continues like this we'll be in real trouble," Ren said as he waited in line at a bakery in downtown Beijing.

Beijing's city government ordered 103 heavily polluting factories to suspend production and told government departments and state-owned enterprises to reduce their use of cars by a third, Xinhua said. The measures last until Thursday.

Beijing's official readings for PM2.5 were lower than the embassy's ? 433 micrograms per cubic meter at one point in the afternoon? but even that level is considered "severe" and prompted the city government to advise residents to stay indoors as much as possible. The government said that because there was no wind, the smog probably would not dissipate quickly.

Patients seeking treatment for respiratory ailments rose by about 30 percent over the past month at the Jiangong Hospital in downtown Beijing, Emergency Department chief Cui Qifeng said.

"People tend to catch colds or suffer from lung infections during the days with heavily polluted air," he said.

Air pollution has long been a problem in Beijing, but the country has been more open about releasing statistics on PM2.5 ? considered a more accurate reflection of air quality than other pollutants ? only since early last year. The city hit its highest readings on Jan. 12, when U.S. Embassy readings of PM2.5 reached as high as 886 micrograms per cubic meter.

Celebrity real estate developer Pan Shiyi, who has previously pushed for cities to publish more detailed air quality data and who is a delegate to Beijing's legislature, called Tuesday morning for a "Clean Air Act." By late afternoon, his online poll had received more than 29,000 votes, with 99 percent in favor.

On Monday, Wang Anshun was elected Beijing's mayor after telling lawmakers the municipal government should make more efforts to fight air pollution, according to Xinhua.

Last week, he announced plans to remove 180,000 older vehicles from the city's roads and promote government cars and heating systems that use clean energy.

? 2013 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Source: http://worldnews.nbcnews.com/_news/2013/01/29/16756407-thick-smog-hits-beijing-dozens-of-flights-canceled?lite

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Stocks advance, pushing Dow toward 14,000

Trader Gregory Rowe works on the floor of the New York Stock Exchange Tuesday, Jan. 29, 2013. Stocks opened mixed on Wall Street, with the Standard & Poor's 500 holding at 1,500. (AP Photo/Richard Drew)

Trader Gregory Rowe works on the floor of the New York Stock Exchange Tuesday, Jan. 29, 2013. Stocks opened mixed on Wall Street, with the Standard & Poor's 500 holding at 1,500. (AP Photo/Richard Drew)

Specialists Frank Masiello, left, and Michael Pistillo work on the floor of the New York Stock Exchange Tuesday, Jan. 29, 2013. Stocks opened mixed on Wall Street, with the Standard & Poor's 500 holding at 1,500. (AP Photo/Richard Drew)

Specialist Meric Greenbaum, left, works at his post on the floor of the New York Stock Exchange Tuesday, Jan. 29, 2013. Stocks opened mixed on Wall Street, with the Standard & Poor's 500 holding at 1,500. (AP Photo/Richard Drew)

Traders Christopher Forbes, left, and Peter Tuchman work on the floor of the New York Stock Exchange,Tuesday, Jan. 29, 2013. Stocks opened mixed on Wall Street, with the Standard & Poor's 500 holding at 1,500. (AP Photo/Richard Drew)

James Riley, center, works with fellow traders on the floor of the New York Stock Exchange Tuesday, Jan. 29, 2013. Stocks opened mixed on Wall Street, with the Standard & Poor's 500 holding at 1,500. (AP Photo/Richard Drew)

NEW YORK (AP) ? Pfizer helped keep the stock market rally alive Tuesday. The drugmaker's stock gained after posting strong earnings, pushing the Dow closer to 14,000.

The Dow Jones industrial average rose 73 points to close at 13,954.42 points, ending higher for the seventh day in eight. The Standard and Poor's 500 also rose, adding eight points to 1,507.84 points. The Nasdaq composite dropped less than a point to 3,153.66.

The January rally looked as if it was running out of steam yesterday as stocks pulled back from their highs, but Tuesday they resumed their ascent toward record levels. Demand was bolstered at the start of the year after lawmakers reached a deal to avoid the "fiscal cliff" and was sustained by reports that have added to evidence showing the U.S. housing market is recovering and the jobs market is slowly healing.

The Dow is 6.5 percent higher this month and the S&P 500 is up 5.7 percent. Both indexes are at their highest levels in more than five years.

Pfizer was the biggest gainer in the Dow, advancing 86 cents, or 3.2 percent, to $27.70 after the company said its fourth-quarter profit more than quadrupled because of a $4.8 billion gain from selling its nutrition business and despite competition from generic drugs hurting sales. Homebuilder D.R. Horton gained $2.51, or 11.8 percent, to $23.82 after it said that net income more than doubled as the housing recovery took hold. Improving home prices and better sales bolstered profits.

"The earnings season is not stellar, it's not gangbusters, but it's better than last quarter," said Quincy Krosby, a market strategist at Prudential.

Currently, analysts expect fourth-quarter earnings for 2012 to increase by an average of 4.7 percent for S&P 500 companies, according to the latest data from S&P Capital IQ. That's an improvement on the previous quarter when profit grew by 2.4 percent.

Valero Energy, a refinery operator, was the biggest gainer in the S&P 500. The company's stock climbed $4.96, or 13 percent, to $43.77 after the company said that fourth-quarter profit soared on higher refining margins, as it swapped out foreign crude for cheaper domestic oil.

Investor optimism was checked by a report that showed U.S. consumer confidence sank in January to the lowest level in more than a year as Americans fretted about the economic outlook and higher Social Security taxes. The Conference Board said that its consumer confidence index dropped to 58.6 in January, down from a reading of 66.7 in December.

Stocks also failed to get much of a lift from a report published before the market opened that showed the U.S. housing market is sustaining its recovery.

The Standard & Poor's/Case-Shiller 20-city home price index rose 5.5 percent in November compared with the same month a year ago, pushed higher by rising sales and a tighter supply of available homes.

"The turnaround in the housing market is for real," said Peter Cardillo, chief market economist at Rockwell Global Capital, who says the decline in consumer confidence will likely prove to be temporary as home prices rise. He predicts that the S&P 500 may climb as high as 1,575 this quarter as investor optimism about the economic recovery grows.

The Federal Reserve started a two-day meeting Tuesday. Investors will also be looking at the release of their statement Wednesday for clues about the outlook for the economy and interest rates.

The yield on the 10-year Treasury note rose by four basis points to 2 percent. The yield, which moves inversely to its price, is at its highest level since April.

Other stocks in the news;

? Ford fell 64 cents, or 4.6 percent, to $13.14 despite reporting earnings that beat analysts' estimates. The automaker said that its losses in Europe would be bigger than it had previously forecast. The company's stock has advanced 49 percent in the last six months.

? Seagate Technology, which makes hard disk drives for storage, fell $3.50, or 9.4 percent, to $33.91 after it reported a 13 percent drop in profits as expenses outpaced revenue growth.

? Software company VMware fell $21.18 to $77.14 after it said that it late Monday that it expects first-quarter revenue to come in lower than Wall Street analysts had forecast. The company is also cutting 900 jobs, or about 7 percent of its workforce.

? Eli Lilly rose $1.68, or 3.2 percent, to $54.32 after the drugmaker cut expenses, helping it beat analysts' expectations. The company's earnings slipped 4 percent.

Associated Press

Source: http://hosted2.ap.org/APDEFAULT/f70471f764144b2fab526d39972d37b3/Article_2013-01-29-Wall%20Street/id-25cf2da830644c78ba3033bf58390d0a

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AKC's Most Popular Breeds Found in Puppy Mills : The Humane ...

January?29,?2013


  • This Labrador retriever was rescued from a PA puppy mill. Bill Smith/Main Line Animal Rescue


  • Left: German shepherd at a TN puppy mill (Laura Bevan/HSUS). Golden retriever found at a PA puppy mill. (Bill Smith/Main Line Animal Rescue)

  • Yorkshire terrier at a NC puppy mill. Michelle Riley/The HSUS?


  • Beagle?rescued from a?TN puppy mill. Laura Bevan/The HSUS


  • This boxer was found at an Indiana puppy mill. Anne Sterling/The HSUS


  • This bulldog was found at a Maryland puppy mill. Kathleen Summers/The HSUS


  • This dachshund and her puppies were rescued from a West Virginia puppy mill. Kathy Milani/The HSUS


  • This poodle was rescued from a North Carolina puppy mill. Frank Loftus/The HSUS

The American Kennel Club recently released the 10 most popular dog breeds for 2011, and The Humane Society of the United States has found these very breeds in inhumane puppy mills across the country. The HSUS warns that puppy mills profit on trendy breeds and challenges the AKC to do more to fight puppy mills.

Top 10

The HSUS and Main Line Animal Rescue have rescued thousands of dogs, including each of the AKC's top breeds, from U.S. puppy mills.?Some puppy mills specialize in AKC-registered dogs. The AKC's top 10 breeds for 2011, starting with the most popular, are: Labrador retriever; German shepherd dog, beagle, golden retriever, Yorkshire terrier, bulldog, boxer, poodle, dachshund, and rottweiler. View photos of these breeds that were rescued from puppy mills on the slider above.

"The HSUS receives complaints every day from consumers who thought they purchased their dog from a reputable source, but instead, the dog came from a puppy mill," said Wayne Pacelle, president and CEO of The HSUS. "We invite compassionate breeders, especially those who focus on these highlighted breeds, to work with us to ensure every puppy born comes from a healthy, well cared-for pet, not an abused puppy mill breeding dog."

Sign the pledge to help stop puppy mills ?

For tips on finding a good breeder, visit humanesociety.org/puppy. For information on pet adoption, visit: humanesociety.org/adopt.

To learn more about puppy mills, visit humanesociety.org/puppymills.

-30-

Follow The Humane Society of the United States on Twitter.

The Humane Society of the United States is?the nation's largest animal protection organization?? backed by 11 million Americans, or one of every 28. For more than a half-century, The HSUS has?been fighting for the?protection of all animals through advocacy, education and hands-on programs. Celebrating animals and confronting cruelty?? On the web at humanesociety.org.

Source: http://www.humanesociety.org/news/press_releases/2013/01/akc_breeds_puppy_mills_012913.html

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Stocks end longest win streak in eight years

9 hrs.

The S&P 500 eased slightly on Monday after an eight-day run of gains, its longest winning streak in eight years, while the Nasdaq edged higher as Apple shares rebounded.?

Caterpillar shares helped cap losses in the Dow industrials even as the company posted a 55 percent drop in quarterly profit due to a charge connected with accounting fraud at a Chinese subsidiary and weak demand among its dealers. Caterpillar's shares, down 2.2 percent in the past three sessions, rose 1.5 percent Monday to $96.97.?

Boeing , down 1.2 percent at $74.14, shares led decliners on the Dow. The aircraft maker risks losing about $5 billion in revenue by the grounding of its 787 Dreamliner fleet, according to a Bloomberg report.?

The Dow Jones industrial average dropped 12.98 points, or 0.09 percent, to 13,883.00. The Standard & Poor's 500 Index dropped 2.71 points, or 0.18 percent, to 1,500.25. The Nasdaq Composite Index gained 4.59 points, or 0.15 percent, to 3,154.30.?

"I think this multi-year high is really something that's in play both for short-term traders and for folks with money on the sidelines," said Bucky Hellwig, senior vice president at BB&T Wealth Management in Birmingham, Alabama.?

Investors poured $55 billion in new cash into stock mutual funds and exchange-traded funds in January, the biggest monthly inflow on record, research provider TrimTabs Investment Research said.?

Bargain hunters lifted Apple after the tech giant's stock dropped 14.4 percent in the previous two sessions. With Apple's stock up 2.4 percent at $450.29, the iPad and iPhone maker regained the title as the largest U.S. company by market capitalization as Exxon Mobil fell 0.9 percent to $90.94 and slipped back to second place.?

Data on Monday pointed to growing economic momentum as companies sensed improved consumer demand.?

Thomson Reuters data showed that of the 150 companies in the S&P 500 that have reported earnings so far, 67.3 percent have beaten analysts' expectations, which is a higher proportion than over the past four quarters and above the average since 1994.?

U.S. durable goods orders jumped 4.6 percent in December, a pace that far outstripped expectations for a rise of 1.8 percent. Pending home sales unexpectedly dropped 4.3 percent. Analysts were looking for an increase of 0.3 percent.?

Equities have also gained support from a recent agreement in Washington to extend the government's borrowing power. On Monday, Fitch Ratings said that agreement removed the near-term risk to the country's 'AAA' rating.?

Hess Corp shares shot up 6.3 percent to $62.59 after the company said it would exit its refining business, freeing up to $1 billion of capital. Separately, hedge fund Elliott Associates is looking for approval to buy about $800 million more in Hess stock.?

Copyright 2013 Thomson Reuters.

Source: http://www.nbcnews.com/business/stocks-end-longest-win-streak-eight-years-1C8147522

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Tuesday, January 29, 2013

Toyota back on top as global auto sales champ

1 hr.

Toyota has officially reclaimed its global sales crown, the maker confirming it produced 9.75 million vehicles in 2012.

That was slightly ahead of a preliminary tally Toyota forecast as the year came to a close and locks it in first place ahead of General Motors, which sold 9.29 million vehicles.? Volkswagen, at 9.1 million, came in third for 2012.

Toyota?s sales were slightly lower than the company had projected earlier in the year, the shortfall reflecting the ongoing dispute between Japan and China over a chain of small, uninhabited islands both nations claim.?

In customary fashion, Toyota officials downplayed the sales results. ?Rather than going after numbers, we hope to make fine products, one by one, to keep out customers satisfied. The numbers are just a result of our policy. And our policy will continue unchanged,? Toyota spokeswoman Shino Yamada told the Associated Press.?

The Detroit Bureau:?US Auto Sales Surging as New Year Gets Underway

Nonetheless, it marked a significant comeback for the Japanese giant which first captured the global sales crown in 2008, displacing GM after seven decades as the sales leader. The U.S. maker plunged into bankruptcy the following year, recovering only with the assistance of a massive government loan.


With production back to normal, Toyota saw its sales in the home Japanese market surge 35% in 2012 while overseas sales jumped 23%.? Adding additional models to the ?family,? the Prius line firmed up its position as the world?s best-selling hybrid nameplate.
Toyota briefly fell to third in the global chase in 2011, the maker suffering significant production cuts in the wake of Japan?s March earthquake and tsunami. It didn?t fully restore its worldwide production network to normal operations until the end of the year.

But not everything went as well as expected ? notably in China where Toyota was just one of many Japanese businesses to suffer as the dispute over the Senkuko Islands ? which the Chinese call the Daioyu ? flared up. A Toyota dealership was torched and mobs destroyed many of the maker?s products. Sales fell by roughly half in the early weeks of the dispute though they have begun to recover more recently.?

The Detroit Bureau:?Mazda betting on alliances with Toyota, Fiat

Toyota did have some other issues, notably a surge of safety-related problems including additional recalls related to the maker?s unintended acceleration issue. In all, Toyota recalled more vehicles than any other maker in the American market in 2012, and it ended the year by agreeing to an estimated $1.2 billion settlement related to the unintended acceleration issue. Even so, most analysts say the maker?s reputation escaped with relatively little damage.

Toyota is forecasting another increase in sales for 2013, hoping to reach a record 9.91 million. That is still short of an earlier projection of at least 10 million, however.

General Motors officials have not yet set out their own forecast and that could depend on the strength of the ongoing U.S. recovery. Earlier this month, Chairman and CEO Dan Akerson said the maker expected sales in the States to reach somewhere between 15.0 million and 15.5 million for 2013.?

The Detroit Bureau:?Toyota Settles First of 100s of Wrongful Death, Injury Lawsuits

The wild card is Volkswagen, the aggressive German maker laying out plans to snatch the sales ground by the time it wraps up its current, 10-year growth plan in 2016.? The weakness of the home European market could delay that strategy, though VW hopes to offset that by stressing China, Latin America and the recovering U.S. market where it was one of the fastest-growing brands in 2012

.

Copyright 2013 The Detroit Bureau

Source: http://www.nbcnews.com/business/toyota-back-top-global-auto-sales-champ-1C8137475

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How the Columbia Shuttle Disaster Changed Spacecraft Safety Forever

Ten years after the devastating Columbia space shuttle accident that took the lives of seven astronauts, NASA is building a new spacecraft that will take humans farther into space than ever before, and will incorporate the safety lessons learned from the disaster that befell the agency Feb. 1, 2003.

That day, the shuttle Columbia was returning from a 16-day trip to space devoted to science research. But what began as a routine re-entry through Earth's atmosphere ended disastrously as the orbiter disintegrated about 200,000 feet (61 kilometers) over Texas.

Later analysis found that Columbia was doomed during its launch, when a small bit of foam insulation broke off the shuttle's external fuel tank and tore a hole in the orbiter's wing. That hole prevented Columbia from withstanding the scorching heat of re-entry.

Afterward, the independent team that investigated the accident, called the Columbia Accident Investigation Board (CAIB), found a number of factors, from the safety culture at NASA to the design of the shuttle, that led to the disaster.?[Photos: The Columbia Space Shuttle Tragedy]

All of the lessons the agency learned were incorporated into every subsequent flight NASA flew, and are now being used to inform the design of its next-generation spaceship, Orion. That vehicle is slated to carry people to asteroids, the moon and Mars sometime in the mid-2020s.

"We're hoping nothing ever goes wrong, but if it does, we've taken every possible step to keep the crew safe and give them every possible fighting chance they can have," said Dustin Gohmert, NASA crew survival engineering team lead, at Johnson Space Center in Houston. "It's especially important to us that were here during the Columbia accident, because they were our friends, too."

Race car seats and children's seatbelts

The Columbia investigation exposed a number of flaws in the design of the shuttle's crew cabin, including its seats, seatbelts, spacesuits and life support system. Each of these has been redesigned for Orion.

"The seats were one of the weaker links during the Columbia accident," Gohmert told SPACE.com. "We wanted to make these seats formfitting so they had a true fit to the body's shape."

NASA looked to the formfitting seats used in professional race vcars, which provide even support to every part of the body, offering extreme cushioning and shock absorption during a crash. Orion designers even fine-tuned the vibration frequency of the seats to have different resonances than the internal organs of a human body.

The engineers also redesigned the seatbelts, which were another issue during Columbia's flight. Here, they took inspiration from the belts on children's car seats, which are adjustable to fit a wide range of body sizes.

"We wanted an exact fit for every single person who could fit in the vehicle, from females down to 4'10" and males up to 6'4"," Gohmert said. "It was quite a challenge."

Suiting up

The astronaut spacesuits were also completely redesigned for Orion. The Columbia investigation board found that the crewmembers didn't have time to configure their suits to protect against depressurization, which occurred rapidly. In fact, some of the astronauts?were not wearing their safety gloves, and one didn't even have a helmet on, because of how quickly the accident took place. [Columbia Shuttle Disaster Explained (Infographic)]

"In the case of Orion, the suits will instantaneously, and without any action of the crew, inflate and protect from the loss of pressure," Gohmert said.

The capsule life support system was also upgraded to provide a constant flow of oxygen to the crew, even with their helmet visors up and locked, which wasn't possible in the shuttle.

Each of these changes addresses flaws exposed by the?Columbia shuttle disaster. Yet Gohmert said none of these upgrades alone would have made a difference during the disaster.

"I caution against saying that any one thing we've corrected would have protected against the outcome," he said. "However, we examined all the lethal events that occurred in Columbia and addressed each of them in the Orion. We're doing a whole lot of things to make it safer, and everything we've learned from the shuttle accidents, from Russian space accidents, automobile accidents ? we've taken lessons from all of them and tried to incorporate them into Orion."

Capsule vs. space plane

Perhaps the largest change from shuttle to Orion is the shift from a winged space plane design to the cone-shaped capsule, which sits atop the rocket rather than next to it.?

"When we went to the capsule, we went from a side-mounted spacecraft to a forward-mounted one," said Julie Kramer White, Orion chief engineer. "Therefore, it's not exposed to debris environments, which was obviously a huge issue for Columbia."

This configuration also allows the crew compartment of the capsule to be ejected from the top of the rocket stack in the case of an emergency on the launch pad or during liftoff. Such an escape would not have been possible for the crew cabin of the space shuttle.

Of course, the shuttle had capabilities that no capsule has ? namely, the ability to haul large, heavy cargos, such as the building blocks of the International Space Station, inside its cargo bay, White pointed out.

Moreover, the culture of safety at NASA has changed for the better since the days of Columbia, Gohmert said.

"The reaction has been very positive around all of NASA in terms of giving us the capacity to make these safety improvements," he said. "Previously, it was difficult to implement some of the safety features as we'd hoped. Now it really is on the forefront of everyone's mind."

?Follow Clara Moskowitz on Twitter?@ClaraMoskowitz?or SPACE.com?@Spacedotcom. We're also on Facebook?&?Google+.?

Copyright 2013 SPACE.com, a TechMediaNetwork company. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Source: http://news.yahoo.com/columbia-shuttle-disaster-changed-spacecraft-safety-forever-184313008.html

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HTC May Unveil Its New Flagship Phone At New York And London Press Events On February 19

Image (1) HTC-Store-520x245.jpg for post 48119Mark your calendars, Android fans -- HTC has just started sending out invitations to press events in New York and London on February 19. Granted, those invitations are very vague (no teasing any big features a la Motorola, I'm afraid), but the Taiwanese company is widely expected to officially reveal its latest flagship Android smartphone, codenamed "M7."

Source: http://feedproxy.google.com/~r/Techcrunch/~3/BFOawYBvMxM/

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What is there to do in Pine/Strawberry during the winter? | Life in ...

Welcome to PineWelcome to Strawberry

It always surprises us when people from the Metro Phoenix area visit the Pine/Strawberry area for the very first time and remark with surprise that they?ve lived in the Valley for years and never before heard of Pine and Strawberry. ?We?ve often heard visitors exclaim that the Pine/Strawberry area is ?Arizona?s Best Kept Secret.? What?s more, many Valley residents think of the Pine/Strawberry area only as a warm weather destination, and they wonder what those of us who live here full-time could possibly do during the winter. Well, of course, those of us full-time Pine/Strawberry residents who are not retired still go to work every workday, and work and recreate in our homes, just like folks in the Valley and beyond. The following are some of the fun things we do in Pine and Strawberry during the winter and throughout the year, and which you might want to do some time, too:

During the cold months, on dry days, many of us still go for hikes on the many numerous trails in the area, many of which extend from the Pine Trail Head just south of town. (Visit?http://www.arizonahikingtrails.com for a comprehensive list of Rim Country trails.) ?Those of us that have ATVs or UTVs sometimes take to the trails in those, even when there is snow on the ground. ?Sometimes we?ll take along a picnic, too, so we can spend the whole day enjoying the gorgeous weather and views.

For those who enjoyhorseback riding, Gentle Hands Equine Center?At Betsy Ross Acres?in Strawberry (www.paysontrailrides.com) is a great place to go for a nice guided trail ride.

A visit to The Ranch at Fossil Creek in Strawberry is fun for kids of all ages. ?There one can see and even help feed live goats and llamas, and sample and purchase outstanding locally-produced goat cheeses and fudge. ?For information, visit:?www.ranchatfossilcreek.com.

If going out to breakfast is your thing, you can get a good quick breakfast in Pine at The Early Bird, H.B.?s place, or the Pine Creek Smokehouse, or at the Strawberry Lodge in Strawberry.

For a more leisurely breakfast (or lunch) and excellent gourmet food, be sure to visit the?Randall House, where you can also browse through artwork and gift items available for sale while waiting for your meal to arrive. ?During the warm weather, you can bring your dog and sit outside.

Sometimes it?s fun just to browse through some of the local shops, such as Moose Mountain Gifts & Antiques, Tymeless Antiques & Treasures, Pine Country Antiques, Auntie Gail?s Collectibles, Coach House Antiques & Boutique, the Pine-Strawberry Senior Center Thrift Shop, and Carol?s Country Crafts. ?At the Gingerbread House, one can hunt through a few rooms full of antique treasures and also enjoy the offerings of their old-fashioned soda fountain and homemade ice cream. ?For quilters, a visit to The Quilt Shop at?3972 N. AZ. Hwy. 87 is always fun.

A tour through Myra?s Art Gallery and Studio (just north of Sunny Mountain Realty?s Pine Office) is always worthwhile. ?In addition to her own work, she features original paintings and gicclee prints from several renowned Rim Country artists, including William Ahrendt (www.williamahrendt.com), as well as the work of numerous other artist in a variety of mediums, including ceramics, wood carving, and jewelry design.

A trip to the Pine Deli on Hardscrabble Road is great for a good lunch to eat there or take along for a picnic. ?They offer great lunch and dinner specials daily as well as great pizza, to eat-in or take-out. And, if you plan to dine in, you may bring in your own bottle of wine, if desired. H.B.?s Place is another good choice for a good hearty homemade lunch or dinner, including a great Friday night fish fry, but make sure to bring cash as they no longer accept credit cards. ?The Pine Creek Smokehouse has good hamburgers and is also offering Friday night fish fry and other specials.

Sometimes it?s just fun to go to Sidewinder?s Saloon (corner of S.R. 87 & Hardscrabble Rd.) for some adult libations and to play pool and grab a bite to eat for lunch, dinner or appetizers. ?During the winter, they feature live music and dancing, and tasty barbeque?ribs every other Friday night (during the summer it?s every Friday night.) ?Sidewinder?s features various events and celebrations as well as six televisions and surround sound. For information, visit?www.sidewinderssaloon.com.

Another great gathering place is Pine?s one and only microbrewery, THAT Brewery & Pub, located ?on S.R. 87 at the south end of town. ?According to their Web site (www.thatbrewery.com), ?THAT Brewery is for beer enthusiasts, foodies, nature fanatics, mountain bikers, hikers,?sightseers, antique shoppers, families, home brewers and well, just about everyone!? It is a family-friendly restaurant with a dog-friendly patio, weather permitting. They also feature a great Friday night fish fry.

There are some good dining options in Strawberry, too. ?The Strawberry Lodge, which offers breakfast, lunch and dinner, has a great Friday night fish fry, featuring a delicious corn meal batter. ?On Saturday, the specials typically include delicious prime rib or prawns, and the Sunday pot roast special is also delicious. ?They often feature live music on weekends. And, if you?re into pie, they always have a great selection. ?Mama Joe?s offers delicious Italian food, including their own special pizza. ?And, for adult libation and recreation in Strawberry, you can visit the Sportsman?s Chalet or the Flying Grizzly. ?All of these places are located on S.R. 87 in Strawberry.

Finally, if we feel like taking in a movie, we run down to Payson and take in a show at the Saw Mill Theatre. (Visitwww.sawmilltheatres.net for listings.)

These are just some of the things there are to do in our area. ?In the coming months, we will use this blog to feature information about the numerous activities and events in the Pine/Strawberry and Payson area.

Why not check out the Pine/Strawberry area sometime soon? ?And, when you do, be sure to stop by Sunny Mountain Realty and say hi!

Sunny Mountain Realty, Pine, AZ

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Source: http://www.az85544.com/2013/01/27/what-is-there-to-do-in-pinestrawberry-during-the-winter/

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Monday, January 28, 2013

Payvment?s Loss Is Ecwid?s Gain: Following Shutdown Of Payvment?s Facebook E-Commerce Platform, 200K Merchants Transitioned To New Service

payvmentPayvment, a platform merchants use to?power their Facebook Page e-commerce stores, is shutting down and is now helping move its 200,000 customers over to competitor Ecwid. According to a message posted on Payvment's website, the team is now "joining a new company," and the platform will end its operations on February 28th.

Source: http://feedproxy.google.com/~r/Techcrunch/~3/2wAy1GR6Gao/

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Despite IRS limit, nonprofit is political force

Philip Andrews / Roll Call Photos/Newscom

Bruce Rastetter, CEO of Hawkeye Renewables, reportedly provided some of the seed money for the American Future Fund.

By Michael BeckelThe Center for Public Integrity

Last fall, a cadre of wealthy business executives and conservative groups tried to sell California voters on new campaign finance reforms.

Couched in lofty rhetoric about the importance of cutting off money from special interests to politicians and other regulations favored by reformers, their proposal sought to ban the practice of using payroll deductions for political expenditures ? a popular method of union fundraising.

Once alerted to the true nature of Proposition 32, the unions and political left rose up against it.

An innocuously named nonprofit, the Iowa-based American Future Fund, proved to be one of the biggest backers of the initiative, sinking more than $4 million into the ballot measure that voters ultimately rejected.


As a ?social welfare? organization, the American Future Fund is not required to publicly disclose its donors. But to maintain its tax-exempt status under Sec. 501(c)(4) of the U.S. tax code, influencing elections cannot be its primary purpose.

The American Future Fund?s investment in California was part of a nationwide, political advertising spree in 2012 that exceeded $29 million, according to a Center for Public Integrity analysis of state and federal records.

That amount included more than $19 million on efforts designed to oust President Barack Obama, as well as millions more to oppose Democratic candidates for Congress and even two state attorneys general. Now the group is funding ads opposing Obama?s nomination of former Republican Sen. Chuck Hagel of Nebraska for defense secretary.

Since the U.S. Supreme Court?s controversial Citizens United decision in 2010, nonprofits such as the American Future Fund have played a more prominent role in electoral contests ? all while giving their supporters the ability to keep their identities hidden. During the 2010 midterm elections, politically active nonprofits outspent super PACs, which exist to fund political advertisements, by a 3-to-2 margin.

The American Future Fund ranked third among ?social welfare? nonprofits in spending in the 2012 federal election, according to the Center for Responsive Politics, trailing only the Karl Rove-affiliated Crossroads GPS and Americans for Prosperity, which is backed by conservative billionaire brothers Charles and David Koch.

There are also Democratic-aligned nonprofits, but their spending was well below that of their conservative counterparts. The top left-leaning nonprofit was the League of Conservation Voters, which reported spending about $11 million in the 2012 election opposing or supporting candidates.

The American Future Fund?s spending ?raises some serious questions? and ?evades any form of meaningful disclosure,? said Adam Rappaport, senior counsel with watchdog group Citizens for Responsibility and Ethics in Washington (CREW).

Numerous officials with the American Future Fund did not respond to requests for comment for this story.

Advocating for ?free-market ideas?
The American Future Fund?s mission is to ?educate and advocate for conservative and free-market ideas,? according to its annual filing with the Internal Revenue Service.

Despite asserting that it isn?t primarily focused on elections, the nonprofit?s DNA is decidedly political.

Conservative political operative Nick Ryan, a longtime adviser to former GOP Rep. Jim Nussle of Iowa, founded it in 2007. Over the years, the group has paid Ryan?s firm, Concordia Enterprises, hundreds of thousands of dollars annually for consulting services.

In 2010, the New York Times reported that Iowa businessman Bruce Rastetter provided an unspecified amount of ?seed money? for the organization. Ryan once represented four of Rastetter?s companies as a lobbyist, including Hawkeye Energy Holdings, one of the country?s largest ethanol producers.

The nonprofit?s first president was Nicole Schlinger, the former finance director of Iowa?s Republican Party. Its current president is veteran Republican state Sen. Sandra Greiner, who served for 14 years as the Iowa chairwoman of the pro-business American Legislative Exchange Council.

Ryan and Greiner did not respond to requests for comment.

In 2008, when the American Future Fund was seeking ? and ultimately garnered ? tax-exempt status from the IRS, it pledged to abstain from electoral politics, saying it would spend 70 percent of its time doing work to ?educate the public on policy issues? and 30 percent engaging in efforts to ?influence legislation through grassroots advocacy.?

When asked on its application if the group had any plans to spend money to ?influence the selection, nomination, election or appointment? of anyone seeking public office, it answered ?no.? It also vowed to stay out of the presidential race.

When the IRS subsequently inquired why the group?s advertisements ?appear to be more partisan than nonpartisan,? the group?s attorney, Karen Blackistone, wrote that the efforts were ?strictly issued-based and nonpartisan.?

The group takes a position on issues and encourages the public to contact their representative, she wrote in a 2008 response to the IRS.

?AFF?s advertisements have never commented on a candidate?s character, qualifications or fitness for office,? she stated.

Big money tied to post office box
The American Future Fund has raised more than $60 million, with spikes in contributions coming in election years.

Much of that money has come from another conservative ?social welfare? nonprofit that doesn?t disclose its donors by name ? the Arizona-based Center to Protect Patient Rights.

The nonprofit has no website and lists its address as a post office box in Phoenix. It was launched in 2009 by Republican operative Sean Noble, who has extensive ties to the vast political network underwritten by the Koch brothers.

Noble, a former chief of staff for former Rep. John Shadegg, R-Ariz., did not respond to requests for comment for this story.

For three years running, Noble?s organization has reported making substantial grants to the American Future Fund for ?general support,? according to IRS filings. The nonprofit contributed more than $14 million to the American Future Fund between 2009 and 2011, or 51 percent of funds the group raised over the three-year period.

The Center to Protect Patient Rights has also given millions of dollars to a network of conservative groups, including the Koch-backed nonprofit Americans for Prosperity, as was first reported by the Center for Responsive Politics.

In addition to Noble, there is another Koch connection.

In 2008, Trent Sebits, the former manager of public and government affairs for the Kochs? Wichita-based refining giant, Koch Industries, registered with the state of Kansas to lobby on behalf of the American Future Fund and Americans for Prosperity. Sebits did not respond to a request for comment.

The American Justice Partnership, another ?social welfare? nonprofit, gave $50,000 to the American Future Fund in 2011 and $2.4 million in 2010, according to IRS filings. The group supports free enterprise and is often at odds with trial lawyers.

Dan Pero, its president, said in an emailed statement that the organization supported the American Future Fund to help ?promote free enterprise and improve the fairness and predictability of the legal environment.?

Like super PACs, ?social welfare? nonprofits are allowed to accept unlimited donations from individuals, corporations, unions and other organizations. The only funders whose names they are required to publicly disclose are those that make contributions earmarked for political purposes.

That?s as it should be, according to attorney Dan Backer, who is not affiliated the American Future Fund but does work with other conservative groups.

?A nonprofit makes its decisions by a board or other management structure, which is distinct from its donors,? Backer said.

Increasingly political
In 2010, the American Future Fund became far more politically active, reporting $8.6 million in political expenditures as well as millions more for ?media services,? ?telecommunications? and ?mail service/production.? It told the Federal Election Commission that it spent $9.1 million on political advertisements.

Marcus Owens, former chief of the IRS?s nonprofits division, said it is ?difficult to conjure up a situation where a particular expenditure would be reportable to the FEC but would not constitute political campaign intervention under tax law.?

Nevertheless, Owens said the organization could make a ?straight-faced argument? that its orientation had simply changed over time to become more overtly political.

Of the $25 million that the American Future Fund reported spending to the FEC last year, more than 90 percent fueled ads that urged voters to support or reject candidates.

The group also sought the FEC?s advice on whether mentioning the White House or ?the administration? in negative ads ahead of Election Day would be seen as referring to a ?clearly identified candidate for federal office.?

Such a designation would have required the group to disclose information about its donors. (The commission deadlocked, 3-3, in a vote along party lines.)

In addition to the presidential race, the American Future Fund spent money in 20 congressional elections in 2012, including California?s 26th Congressional District, where it spent $500,000 attacking Democrat Julia Brownley, who, as a state legislator, had authored legislation to bolster disclosure for political advertisements.

She won anyway, but told the Center for Public Integrity that she is ?deeply concerned? about the activities of non-disclosing groups in the wake of Citizens United and hopes to ?take immediate action? to strengthen federal disclosure laws.

The American Future Fund also spent more than $542,000 to aid West Virginia Republican Patrick Morrisey in his successful quest to win the race for attorney general, records indicate, and more than $620,000 in a failed effort to sink Missouri Attorney General Chris Koster, a Democrat.

Complaints about the American Future Fund?s political activities have followed it since its creation.

In 2008, the Democratic Party in Minnesota contended that the group needed to register as a political committee after paying for ads that praised then-U.S. Sen. Norm Coleman, R-Minn. The FEC disagreed.

Two years later, in October 2010, consumer group Public Citizen and two other organizations alleged that the American Future Fund?s ?huge expenditures? to aid candidates in the midterm election should have triggered requirements that the group register as a political committee and disclose its donors. That complaint is still being considered by the FEC, which often takes years to fully resolve such matters.

CREW, the watchdog organization, filed a complaint against the American Future Fund with the IRS in February 2011 that challenged whether its primary purpose was something other than influencing elections. The group has dismissed the complaint as ?baseless? and contends that CREW ?only targets government officials and organizations who have a differing or conservative point of view.?

Proposition 32

California?s campaign finance rules require major donors to groups that pay for political advertisements to be named in actual ads.

Thus, when a political committee called the California Future Fund for Free Markets aired ads praising Proposition 32, each advertisement included the disclaimer ?with major funding by the American Future Fund.?

One ad criticized lawmakers for making ?deals cut in shadows and back rooms? as dramatic music played in the background. Yet the donors to the American Future Fund itself largely remain in the shadows.

The Center for Public Integrity is a nonprofit independent investigative news outlet.? To read more of its stories on this topic go to ?http://www.publicintegrity.org/politics/consider-source?

More from Open Channel:

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Source: http://openchannel.nbcnews.com/_news/2013/01/25/16701522-nonprofit-spends-big-on-politics-despite-irs-limitation?lite

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What I Learned This Week in ActiveRain-January 20 to January 26 ...

I Learn Something New at ActiveRain Every Day and It's Time I Showed You. ?January 20 to January 26, 2013.

I learn something new every day at ActiveRain! ?With this series I try to highlight one post per day that gave me that ?lightbulb? moment. ?It could be something techie, about Real Estate, about a place or person!

Patricia FeagerJanuary 20: ??Patricia Feager ???Life is Good-Giving Back.
I love the water and fishing even more. ?I learned from Patricia that impacting our environment isn?t just done by those who litter or pollute with chemicals. ?Just touching the water, placing things in it that aren?t natural to it can affect the water. ?I?m thinking of all of those plastic worms and strange looking lures we?ve used. ?Please read what Patricia is doing to help.

Jeanne KozakJanuary 21: ??Jeanne Kozak ???Do You Know What the Sticker on Your Produce Tells You?
I really had no clue on this one but it certainly is helpful information. ?We go to a local farmer?s market and I usually just grab, sniff, and drop it in my basket. ?


Scott NowlingJanuary 22: ?Scott Nowling ?? Why ActiveRain? ?AR Members Join Realtor Hangout & Share Their Story.
I?ve never been to a Hangout on Google+ but I may be missing something. Scott had on last Sunday and the topic was ActiveRain. ?See what some faces you?ll recognize have to say. ?Oh yes, be sure to head over to welcome him to ActiveRain.

Praful ThakkarJanuary 23: ??Praful Thakkar ???How to Capture Scrolling Screen.
I use Jing for screen capture all of the time but I?m always looking for something new. ?
Here?s one from the Google store. ?Praful offers an easy to follow tutorial.


Toni WeidmanJanuary 24: Toni Weidman ??Hugging is Good For Your Health But Only If You Hug Someone You Know.
I have a friend who is a strong hugger... another who is an almost hugger... and a few who just aren?t huggers. ?Are you a hugger? ?Read Toni?s post to learn more about hugging and why it?s good for you.


Roy KelleyJanuary 25: ?Roy Kelley ??Snowy Day Project: Decorate a Wildlife Tree
I grew up in the South so our little winged friends were pretty well fed. ??I never knew about decorating our trees to help feed our birds. ?Take a look at his photos and please make sure to keep our birds fed this winter.


Frank LaischJanuary 26: Frank Laisch ??The Safest Way to Drive Your Pet Around.
Please read Frank?s post about the best way to chauffeur your pets around. ?I was unaware that forcing cold air into their lungs could cause illnesses. ?I?ve had 2 dogs that became blind as a result of an autoimmune disease but all of the vets I consulted (yes, doogie opthamologist as well as a doggie neurologist) said that we shouldn?t let our pets ride with their heads out of the window. ?

Thank you for letting me do what I love to do each day... learn something new!


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Source: http://activerain.com/blogsview/3601647/what-i-learned-this-week-in-activerain-january-20-to-january-26-2013-

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How Should We Write about Statistics in Public?

A member of the order Lepidoptera enjoys my favorite green space in Chicago, Garfield Park Conservatory. There's a 50 percent chance that this is a below-average lepidopteran. Image: Evelyn Lamb.

I am exited to be attending ScienceOnline in Raleigh, North Carolina later this week. And I?m even more excited to be co-moderating two sessions! One of them, at noon on Thursday, will be about Public Statistics.?Hilda Bastian, my partner in crime, has written a?cartoon introduction to our session, and?I?ve been trying to think of what to write here about it. There have been a lot of statistics in the news this year, from Nate Silver to the ?five-sigma? discovery of a Higgs-like particle to every health story ever. Where to start?

Last week I was flipping through the Chicago Reader over breakfast one morning and came upon the article ?A greener Chicago would be a safer Chicago.? In my sleepy morning state, my eyes glossed over the page a bit, but they latched onto a paragraph with several numbers in it. Numbers are important and objective (right?), so the part with the most numbers in it must make a clear, convincing argument for the author?s main point.

Before I share and critique this excerpt, please know that I love community gardens, and I think it would be good if there were more of them. The thesis of this article is that urban vegetation provides many benefits to a community, including lower crime rates. I am not arguing for or against this position; I am stepping back and thinking about the way statistics are used in this paragraph and whether we should take them as supporting evidence for the article?s conclusion. I also don?t intend to insult or malign the author. I don?t think he is stupid or dishonest, and the online version of the article does provide links to summaries of some of the studies he cites, which can help readers evaluate the claims themselves. I just think he might not have turned a skeptical eye to the statistics he quoted in the article and how they might be interpreted.

Without further ado, here?s the paragraph that jumped out at me:

?A recent mapping of gardens [in Chicago] by University of Illinois researchers showed that the vast majority of Chicago residents?2.4 million out of 2.7 million?live in census tracts with no community gardens; that nearly half of these tracts have a poverty rate above the city average of 21 percent; and that most of these low-income tracts are on the south and west sides. These are areas with many sprawling vacant lots that would benefit from farming.?

What do these numbers mean? The author is clearly trying to make a point, but to me, it?s a bit confused and even somewhat contradictory. Almost 90 percent of Chicago residents don?t live in a census tract with a community garden. But how big are census tracts? If a census tract is only a few square blocks, you could be quite close to a community garden and not get counted. Perhaps a better measure would be living in a tract adjacent to a tract with a community garden, or within two tracts. From the article, it is unclear. (For what it?s worth, I looked it up, and it looks like my neighborhood, which is about 1.65 square miles, has 14 census tracts in it. My census tract does not have a community garden in it, but at least one adjacent tract does, and I think I?m a four-minute walk from that garden.)

The article continues, ?nearly half of these tracts have a poverty rate above the city average of 21 percent.? Is that good or bad? Put another way, ?more than half of these tracts have a poverty rate at or below the city average of 21 percent.? That sounds like a different story. But beyond the ?nearly half? vs ?more than half? issue, how should we assume poverty is distributed in the city? Do the tracts have very similar populations, or do affluent areas have more census tracts per capita? Overall, how many tracts have above- and below-average poverty? I honestly don?t know what we should assume about this distribution, but on first reading, it doesn?t sound too bad for about half of the census tracts to have above-average poverty. It sounds about as bad as ?half of our students are below average,? a fairly meaningless but generally true statement.?Furthermore, in a sample of 2.4 million out of 2.7 million citizens, we would expect the statistics to be very close to the statistics for the city as a whole; only a large deviation from those numbers would be remarkable. Without information about the percentage and location of high-poverty census tracts in the city in general, we are unable to make a meaningful comparison of the areas with urban gardens to those without.

Doing some research for this post, it became clear to me that the author took these numbers almost word for word from the research paper (sorry, it?s Elsevier, and there?s a paywall) he mentioned, which includes the figures somewhat in passing and does not editorialize about the south and west sides benefitting from urban farming. The paper is about using Google Earth to track urban farming and get a more accurate idea of the numbers and types of urban gardens in Chicago. Why does the author of the Chicago Reader piece feel the need to quote these statistics? Clearly, using numbers seems to give the argument more credibility, and his readers may well respond to numbers this way.

This article is not an isolated incident. Statistics are used and misused all over newspapers, magazines, and the Internet. And they?re necessary. Without them, science papers can?t accurately describe the size of an effect or the probability that it was due purely to chance, and reporters can?t let people know what a new study means. How can we, as bloggers, reporters, and editors, increase the quality of statistics reporting in the media? And what should the media consumer look out for when reading these stories?

If you?re going to ScienceOnline, I cordially invite you to come talk about statistics with us. We?ll be talking about our statistics reporting pet peeves, how to write about statistics responsibly without boring our readers, and resources for those of us who would like a refresher course in what all those numbers in science papers mean. We?ll also talk about some of the biggest stories in statistics from the past year and where the media got statistics right and wrong.

Whether you?ll be at the session or not, feel free to share your public statistics pet peeves, resources, and requests for resources in the comments. You can follow along with our session on Twitter on Thursday. We?ll be using the hashtag #PublicStats. The hashtag for the (un)conference itself is #scio13.

Finally, if you have access to some data about the distribution of poverty in Chicago census tracts, I would love to learn about it!

Source: http://rss.sciam.com/click.phdo?i=424bcc5ed4b214aa3fe0983df09e80cc

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Saturday, January 26, 2013

3 Reasons Your People Should Love Customer Service Metrics ...

Customer service metrics are MUCH more than a number, they?re the key to tell your people where they?ve been, where they are, and where they can go in their quest to deliver an exceptional customer service experience.

A Harvard Business Review article warned business leaders of ?Vanity Metrics?, or numbers that look good on paper but don?t give any insight into action that needs to be taken. We?re not talking about that. Too often we use metrics as the whip to keep our people in line. We punish our customer service teams with the metrics whip until we start seeing the results we think we should have. Because of this, customer service team members generally HATE metrics. And that?s a problem if you want to deliver fantastic customer service on a consistent basis.

Martin Klubeck wrote the book ?Metrics: How to Improve Key Business Results? which gives a fantastic insight into how to REALLY use metrics effectively in business, especially in customer service. The problem with how metrics are used today is that we destroy employee morale by beating them with metrics. For example, ?Conversion rate is at .98%, let?s make it a 2% by end of the year.? We then slave drive our teams into working harder, longer, and cut incentives and rewards until the desired metrics number is increased. The result? Your metrics number may go up, but it may also go down. You haven?t outlined any actionable plan that will help drive that statistic. The greater the pressure to achieve, the greater the incentive for your people to cut corners and cheat on quality in order to get the result.

Properly used, though, metrics should be an exiting component of a customer service strategy. If you?re using metrics correctly, your customer service team members should LOVE them, celebrate them, and constantly be thinking about and asking about metrics because of what it represents to them and their team.

1. Metrics tell a complete customer service story

?A metric tells a complete story using data, measures, information, and other metrics to answer a root question.? ? Martin Klubeck

You and your team should LOVE customer service metrics. Metrics are the best indication of the level of service you are delivering to your customers today. Metrics give you data, which is the raw number of value of actions completed. Metrics can be used to measure or show the differentiation of service between different periods of time. Metrics are useful information and can help you make your case for why your service is better than a competitor.

2. Metrics are customer service indicators

?Metrics are a tool, an indicator ? they are not the answer and may have multiple interpretations.? ? Martin Klubeck

Customer service metrics not only give you an accurate picture of what?s happened, but these same metrics set the standard for what can become of the future. Metrics can be used as indicators of customer service goals and service level improvements by customer service departments. Your previous metrics are the starting point. Your future metrics will be the indicator of whether your customer service plans are working.

Metrics should always be the starting point for implementing a customer service plan. ?Last month we processed X number of phone calls?. Is that good? Bad? How can you tell? What is your goal? What do your customers expect? If you make a plan for improving on that number, metrics will tell you if you?re getting it right, or if there?s something going wrong.

Just having a number is not enough. You have to know what that number represents and have a plan of action for what to do with that number.

3. Customer service metric numbers represent real customers

In order to make metrics most effective with your customer service teams it?s absolutely necessary that these metrics don?t just become a number. Metrics represent people, they are REAL customers you?re working with. What is an extra 2%? What does X number more REALLY mean? Help your customer service team members remember that it?s not about the number, but about the people behind the number. The number is just a representation of actions taken in behalf of customers.

Average handle time, average talk time, average whole time, agent productivity, rework, number of escalations, agent turnover, schedule adherence, case management time, first call resolution rate, time to resolution, or Net Promoter Score. Whatever the number your organization wants to focus on, whatever you want to use to measure performance, remember that it?s not just a number, it?s about the person behind the number.

What?s next?

What are your thoughts on customer service metrics? Have you found a way to best use metrics within your organization? How do you motivate your team members to review and get excite about their individual and team metrics? I?d love to hear what you?re doing to make customer service metrics more effective.

Source: http://www.business2community.com/customer-experience/3-reasons-your-people-should-love-customer-service-metrics-0382824

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A 12-Step Program for the Republican Party

Step 1: Admit the Problem

The modern Republican Party has a disease.

It?s nothing to be ashamed of; everyone has a relative who has been afflicted with the same malady, loves someone who has gone through it. President Obama?s Democratic Party has an uncle, John Kerry?s Democratic Party, that had the sickness. And its uncle, Walter Mondale?s Democratic Party, might have had one of the worse cases anyone has ever seen.

Such a crippling condition is widely observed and freely diagnosed. There is no shortage of advice. But, ultimately, it?s up to the patient to accept and admit something is wrong. And after a decade in denial, the GOP seems to have finally reached that point.

Some addicts are confronted through an intervention. Others run to Oprah. In the case of a political party that appears to have lost the capacity to win national elections, redemption starts with establishing something called the Growth and Opportunity Project, a five-member group tasked with identifying the party?s foremost problems and solutions for moving forward. Consider it the Washington version of a cry for help.

One thing is already clear: Recovery won?t be quick, easy, or painless. There are no Band-Aids capable of closing the wounds opened by years of self-mutilating politics. The GOP faces complex problems that require comprehensive solutions. ?Our policy and our messaging go hand in hand,? says one of the panel?s members, Sally Bradshaw, who is a longtime Florida-based strategist. She argues that the Republicans are incapable of restoring their brand ?until both improve,? stressing: ?You can?t work on one without the other.?

Admitting the problem is always the first, and the most difficult, step in any rehabilitation process. Republicans, having suffered consecutive general-election defeats brought on by conditions capable of creating a permanent political minority, are at last stepping to the lectern and clearing their throats.

?We evolve, or we become extinct,? says Sen. Rand Paul, the Kentucky Republican whose inherited libertarian gene stands out in Washington but has proved more popular in the provinces. The postelection math demonstrates plainly that if the GOP cannot amplify its appeal to Hispanic, younger, and female voters, among others, it will be forced to resort to the type of redistricting chicanery that anchored its House majority last year to keep any measure of national power. ?If we can?t figure out how to grow and appeal to those other groups, we?ll become extinct. We already are essentially extinct on the West Coast and in New England,? Paul says.

The party needs to change, and if it can do so without committing what some will deem betrayal of its principles, all the better. But the demographic clock is ticking quickly, and not in Republicans? favor. In the 2012 presidential election, GOP pollster Glen Bolger notes, ?we held Democrats to 39 percent of the white vote? and still lost. ?I don?t know that you can push them much lower than that.?

Much of what?s necessary is already understood. The party needs dynamic and diverse candidates, and much ink has already been disgorged on how Sen. Marco Rubio or Govs. Susana Martinez or Bobby Jindal could resuscitate the Republican brand. The party needs to locate a coherent message and, ideally, pair it with policies that attract, rather than repel, voters, says Dave Carney, adviser to Rick Perry?s presidential campaign and a veteran of the George H.W. Bush White House. ?We absolutely need to get out of this mind-set that says we only need to campaign to people who think like we do.?

But, by definition, they need to do so without shedding any more of their core voters than they absolutely have to. Indeed, Republicans face a paradox that is equal parts political and mathematical: how to maximize their gains while minimizing their losses. Carney says, ?The idea that we need to change our beliefs and our values and our philosophy to appeal to new people means that we don?t respect the philosophy and values of the 65 million people who are already with us.... We didn?t lose because we?re conservative, and we?re not going to win by being more liberal. We?re not going to be the better liberals.?

The Growth and Opportunity panel knows the obvious, that the party?s stammering on immigration is destructive, that gay rights has overtaken the GOP in the minds of the electorate in many parts of the country, that diehard conservatives have not lionized their party?s nominee since Ronald Reagan. From a strategic standpoint, they know they?ve fallen dangerously behind the Democrats, whose organizational advantage in 2012 was unprecedented. These are symptoms of a devastating illness, one that can be cured only with a commitment to incremental improvement. Admitting the problem is the first step. And, after conversations with more than two dozen party officials, activists and strategists, here are 11 more.

Step 2: Go Outside Your Comfort Zone

When Mitt Romney told a crowd of wealthy donors last year that 47 percent of Americans would never vote for him, he unwittingly legitimized the long-held notion that Republicans view certain segments of the electorate as unworthy of engagement. African-Americans, union members, welfare recipients, the poor?these groups? unwillingness to vote Republican is predestined by the GOP?s unwillingness to ask for their votes in the first place. The 2012 election, in which Romney, appropriately, won 47 percent of the vote, starkly demonstrates that such an approach is ?dinosauric,? as Carney puts it.

The proof is in the pudding. On only a handful of occasions during the 2012 race did the Republican ticket venture into truly hostile, unfamiliar territory. These infrequent forays?Romney?s visit to a predominantly black school in Philadelphia, running mate Paul Ryan?s poverty speech in Cleveland, Romney?s address to the NAACP convention?were defined by two themes. First, they skipped safe, suburban stops targeting wealthy, white voters in favor of unscripted, urban events targeting low-income and minority voters. Second, they were essentially token gestures aimed at assuring the former audience of the party?s compassion rather than convincing the latter audience of its commitment to their cause.

?The Republican Party has always been very good at saying, ?We include everyone,? but they?ve never taken time to show it,? says South Carolina Gov. Nikki Haley. Her point invites the fundamental question: Do Republicans ignore these communities because they don?t want to engage them, or because they don?t know how? ?It all starts with relationships,? says former Rep. J.C. Watts, R-Okla., an African-American who has long called on his party to reach out to new constituencies. ?We think that we can attract people to the party without having relationships with them. But we don?t know them. And they don?t know us. The black community doesn?t know the Republican Party. The Hispanic community doesn?t know the Republican Party.?

Indeed, Republicans have long espoused rhetorical aspirations of ?lifting up? the downtrodden and ?providing opportunity? for the poor, but when it comes to delivering such promises in person, the GOP has been AWOL. ?The messaging doesn?t matter if you?re not reaching out,? Haley says. ?It?s not what you say; it?s what you do.? Watts takes it a step further: ?In politics, outreach without relationships leads to rejection.?

Now that they?ve been roundly rejected in consecutive elections, Republicans finally sound willing to walk the walk. That means campaigning vigorously in urban areas and aggressively courting the minority vote?and knowing that those efforts won?t yield immediate dividends. ?Winning back these voters is not going to happen with an event, or a 5-point plan. It?s going to take hard work,? says Kevin Madden, a senior adviser to Romney?s presidential campaigns. ?The effort to win back some of these groups may seem fruitless, but a journey of a thousand miles begins with a single step.?

It?s often said that in politics, demography is destiny. With white voters constituting a shrinking slice of the electorate, Republicans can no longer afford to ignore these ?nontraditional? voters. It?s perhaps the hardest, and most important, lesson learned from 2012. ?We can never, ever again adopt this mentality,? Madden says, his voice dripping with regret, ?that a large section of the American electorate is off-limits to Republicans.?

Step 3: Speak Their Language

The Republican Party must solve what Bolger calls a ?math problem? that?s straightforward and startling: Hispanics are the fastest-growing faction of the American electorate, and only 27 percent of them punched the GOP ticket in 2012. If demography is destiny, the party faces an existential crisis; unaddressed, it is capable of rendering Republicans uncompetitive in national elections for decades to come.

To their credit, Republicans seem to be viewing last year?s results as a blessing in disguise, an overdue wake-up call for the party to recalibrate its rhetoric on the issue that largely created this demographic disconnect: immigration. Republicans ?have become very doctrinaire on the issue of immigration,? says conservative activist and RedState editor Erick Erickson. Bolger says, ?We?ve been tending to give the middle finger to Hispanic voters.? Republicans have sounded ?harsh, strange, and impractical,? when speaking about immigration, concurs veteran GOP strategist Fred Malek. Almost across the board, Republican politicians, having stepped back to survey the damage, are reaching the same painful conclusion: Their harsh rhetoric synthesized with obstructionist attitudes to create a perfect political storm driving Hispanics straight into the Democratic camp.

Having belatedly identified the problem, GOP insiders now sound genuinely determined to fix it. In conversations with several dozen party leaders, a broad consensus emerged that their top priority should be tempering their message, starting with a fundamental acknowledgement that immigration is a human issue as much as it is an economic or security matter. ?We?re talking about people here, not just numbers,? says Jennifer Korn, executive director of the Hispanic Leadership Network, a conservative organization.

She blames the ethnic exodus to Democrats on callous GOP rhetoric that stereotyped Hispanics and addressed them as a monolith. ?When you start talking about immigration in terms of ?us versus them,? you?re turning off the Hispanic community, even the documented Hispanic community,? Korn says. ?It becomes an anti-Hispanic issue.?

But while Republicans universally accede to the urgency of fixing their message, such a consensus does not exist on the policy front. Amid renewed calls for pathways to citizenship, conservative hard-liners continue to question whether such concessions would reap any political dividends. Kansas Secretary of State Kris Kobach, author of Arizona?s controversial anti-immigration law, recalls what happened after Ronald Reagan signed an amnesty package in 1986:

Republicans won a significantly smaller percentage of the Hispanic vote in 1988 (30 percent) than they had in 1980 (35 percent) or 1984 (37 percent). For that reason, among others, Kobach believes that the ?law and order? stance continues to be ?the most advantageous position? for the GOP. ?We can improve our outreach and expand and amplify our message ... without embracing amnesty,? he says. ?We don?t have to abandon our principles to improve our message.? Still, more and more Republicans are questioning what their ?principles? call for. For a party that stresses the value of family and community, prescribing ?self-deportation? as your primary policy solution seems disingenuous.

Moving forward, Republicans would do well to reject the false choice between being the ?pro-amnesty? party and the ?self-deportation? party. A middle ground exists, one with serious policy solutions complementing a softer tone and a more realistic message. Whether Republicans discover it could very well determine their party?s political prosperity for generations.

Step 4: Go Big On Education

If immigration is the most dangerous policy issue facing Republicans, education is viewed as the most politically advantageous. Recent polling shows public dissatisfaction with public-school performance at an all-time high, and with Democrats hamstrung by their allegiance to teachers unions?one of the country?s truly commanding special interests?Republicans are ideally positioned to lead on an issue with an unlimited political upside. Even though education policy is forged primarily at the state and local level, Republicans are confident that the issue transcends ideology and resonates across demographic divides, and they appear poised to orchestrate a long-overdue offensive aimed at pushing issues such as school choice and teacher accountability to the forefront of the national political dialogue.

Artur Davis, the former House member from Alabama who last year defected from the Democratic Party to the GOP, captures the sentiment of many when he says of education reform, ?No other issue even comes close in its potential for the Republican Party.? Across the board, party strategists are strikingly bullish on education, and mostly for the same two reasons. First, fighting for better schools reinforces the bedrock Republican principles of opportunity, competition, and family values; second, they believe Democrats are increasingly beholden to teachers unions and would never risk a conflict with that powerful constituency by spearheading serious reforms to union-patrolled school systems.

Buried beneath those strategic political layers, however, lies an abrasively populist argument about ?fairness.? Education-reform advocates argue that America?s public schools are failing to facilitate social mobility among those who need it most: low-income students (many of them minority) living in urban environments with lower funding and less parental involvement than children in suburban school districts enjoy. ?Education is the civil-rights issue of our era? was how Romney explained it on the campaign trail last year. That message resonates beyond the Republican base because it speaks to ?upward mobility,? says Henry Barbour, a member of the Republican National Committee and another of the five Growth and Opportunity Project panelists.

Davis acknowledges the political advantage of fighting for equality in education and says that school-reform efforts, especially those concentrated in urban areas, could provide ?a huge opening? for the GOP to make inroads with traditional Democratic constituencies. ?If we can help low-income kids have access to private schools ... and create more accountability in public education,? Davis predicts, ?it?s a winning message for Republicans all across the country.?

Step 5: Let the Libertarian Flag Fly

There?s been only one ?revolution? attached to the Republican Party in the quarter-century since Ronald Reagan vacated the White House, and it wasn?t inspired by Romney or John McCain but rather by their unlikeliest rival?Ron Paul. Although he twice failed to claim his party?s presidential nomination, the recently retired House member served notice to the GOP establishment in his 2008 and 2012 campaigns that a new era of Republicanism was stirring beneath the political surface: a youthful insurrection defined by less government intrusion and more personal freedom.

GOP strategist Karl Rove, the famed ?architect? of George W. Bush?s two presidential victories, says libertarianism ?has always been the most attractive gateway? for Republicans to seduce young voters. ?The difference this time around,? Rove adds, ?is that some of the libertarian appeal is driven by drugs,? a platform that he argued is incompatible with mainstream Republicanism. ?My sense is that economic libertarianism is the most durable part of the GOP platform,? he says.

The man who now carries Paul?s torch?his son Rand?agrees that fiscal conservatism is the linchpin of any libertarian movement, but he cautions against dismissing other issues viewed by establishment Republicans as ?outside the mainstream.? On topics from data privacy to Internet freedom to marijuana decriminalization, the younger Paul says Republicans can ?soften their image? and maximize the party?s appeal to young voters and independents by arguing for personal responsibility over government regulation. Ultimately, Paul says that he?s discovered ?the answer? to his party?s recent struggles: ?a more libertarian-themed Republican outlook? uniting broad factions with a low-tax, limited-government platform that steers clear of expensive, endless wars and de-emphasizes divisive fights over social issues.

Iowa Republican Party Chairman A.J. Spiker, who managed the elder Paul?s 2012 presidential campaign, says the GOP?s recent libertarian streak (several Paulites have won election to Congress since 2008) speaks to a desire among some Republicans for the party to ?return to its roots? of limited government that defends the little guy. Whether that means battling big government over monetary policy, big military over bottomless defense budgets or Big Brother over Internet privacy, a partial Republican embrace of libertarian ideology could signal an upheaval of party orthodoxy and a decided turn in the direction of a leaner, laissez-faire populism.

Step 6: Bring Back The Bootstraps

The Republican presidential primary battle lingered so long because of the party?s existential divide between its upscale, managerial wing and its downscale, populist wing, embodied in the durability of Rick Santorum?s candidacy. Nothing new there (see Rockefeller, Nelson). But the urgent threat of schism has Republicans conducting an invigorated examination of how to close the breach.

Many in the party believe that the GOP needs to divorce itself not just from big government but also from big everything: business, oil, military. ?They need to move toward simplifying life,? Erickson says. ?The tea-party movement and the Occupy Wall Street movement share a common strain, and they both think the deck is stacked against the entrepreneur, the average American, the little guy.?

Distancing itself from Wall Street would chill much of the party?s financing mechanism. But Romney was the most successful fundraiser in the party?s history, and he perished in the shadow of his own evident callousness toward the less affluent.

?We should be fighting over the poor,? says Arthur Brooks, president of the American Enterprise Institute. ?Right now, the Left triangulates the poor and the Right ignores the poor. It?s no good.? We should have a rumble about who?s more pro-poor, because it?s the decent thing to do.?

One place to start would be the big banks. The Wall Street bailout polled poorly across the political spectrum, and some party strategists believe that Romney?s disparagement of the ?47 percent? shaped an avenue for the party to break from that perception of snobbery and extend its appeal to the working and middle classes.

Former Indiana Gov. Mitch Daniels, whose Harley-riding image and wonkish background helped inculcate early hopes that he could bridge the divide, puts it thusly: ?We do not believe in ?haves? and ?have-nots? in this country; it?s ?haves? and ?yet-to-haves.? ... You don?t have to change one thing; in fact, the superiority of free-market principles and pro-growth policies for people at the bottom should be our central point. And some folks in the Republican Party just aren?t very articulate in saying that.? I believe in agreeing to disagree on the social issues. I believe in looking for ways to be on the front foot about immigration, possibly conservation.... They?re important, yes, but in a way they?re additional indicia of saying that the policies and principles we are advocating are very specifically aimed at the yet-to-haves in America, that they are our first, second, and third concern.?

It would be, at its core, a restoration, a journey back to the party?s aspirational tradition. ?We?re the bootstraps guys!? Brooks says.

Step 7: Just Say Yes

Republicans on Capitol Hill have been rebranded since 2008 as the reliable obstructionists, a group known more for its reflexive opposition (bank regulation, climate change, gun control, etc.) than its proactive problem-solving. Yet, ironically, health care, an issue that has largely defined the GOP as the lamentable ?Party of No,? offers an opportunity for Republicans to act more affirmatively.

While fewer than 20 states have opted to operate the insurance exchanges prescribed in the Affordable Care Act, the states still have time to decide whether to expand Medicaid. The Health and Human Services Department has showed openness to a fair approximation of what Republican governors say they want: flexibility in using Medicaid funds and a willingness to allow states to attempt to structure their own cost-reduction efforts.

Poetically, in their eagerness to perform end runs around Obama on health care, Republicans have an opportunity to assert their innovation spirit. And the administration is so hopeful for buy-in on the health care law that it?s granting broad leeway to those willing to meet them partway. Earlier this month, Utah?s insurance exchange, dubbed ?Avenue H,? won federal approval despite Gov. Gary Herbert?s refusal to provide plans for individuals through the exchange until next year. Herbert told HHS Secretary Kathleen Sebelius that Avenue H was truer to ?Utah principles? and that he preferred to stick with its current incarnation. Sebe?-lius complied.

The health care law also gives the GOP a way to reclaim the reformist imprimatur. Republicans, says Davis, the former Democrat, ?can?t be afraid of the word ?reform.? ? For party leaders, that pertains not just to health care but also to education, ethics, and campaign finance. The GOP philosophy ?can?t simply be a negative philosophy that is opposed to particular programs,? he says. ?Conservatism has seemed to be, to too many people, a purely oppositional philosophy.?

Jim Merrill, a New Hampshire GOP activist and a senior adviser to the Romney campaign, concludes, ?We need to be more proactive; we need to stand for something.?

Step 8: Leave the Labs Alone

The Republican Party?s greatest policy achievements over the past decade can be traced not to the halls of Congress or the Oval Office but to state legislatures and governor?s mansions. While the national GOP was busy blowing a hole in the deficit, expanding entitlements, and further bloating the federal bureaucracy, Republican governors worked with their legislatures to balance budgets, restructure pension programs, and adopt sweeping education reforms.

When it comes to reinventing the Republican brand, then, shouldn?t Washington look to the states for leadership instead of the other way around? Gentry Collins, a former RNC political director and executive director of the Iowa Republican Party, says yes. ?Regardless of whether it?s our party or the Democratic Party,? he says, ?modern political history is full of examples of the party out of power, with the damaged brand, being led back to national prominence in part by what comes out of the states, particularly by the governors.?

?The rebuilding of the party has to begin out in the states,? agrees the D.C.-based Madden, whose assessment speaks to a certain self-loathing simmering within the GOP establishment after consecutive presidential defeats.

Meanwhile, as Madden faults the ?Washington political complex? for dictating to the states, Spiker, the Iowa GOP chairman, blames the Beltway?s ?professional political industry? for crowding out citizen activists. These conflicts?national party versus state party, and D.C. establishment versus grassroots?are moving on parallel tracks and are dividing a party in desperate need of restoring its unity. Watts, the former House member who recently contemplated a run for chairman of the Republican National Committee, captures the spirit of both struggles: ?People [are] sick and tired of Washington thinking it knows best.?

RNC member Terri Lynn Land of Michigan says the solution is a balanced approach?some call it a ?partnership??in which Washington provides a macro political structure that allows states to manage their own problems with increased autonomy. ?Each state is unique, and each candidate is unique,? Land says. ?What Washington needs to learn is that one size does not fit all.?

Republicans are fond of highlighting their federalist roots when lauding America?s ?50 laboratories of democracy,? and urging Washington to delegate more to, and learn more from, the states. Ironically, the GOP could defuse both of these budding internecine rivalries by heeding its own advice. On the tactical front, the Washington consultant class has much to learn from activists on the ground: how to recruit, organize, and build a hyper-local campaign infrastructure capable of competing with Obama?s Organizing for America machine. On the policy front, states have set examples?cost-cutting privatization efforts in Indiana; school-saving education reforms in Florida; budget-balancing entitlement changes in New Jersey?that national Republicans would be prudent to emulate rather than ignore.

Step 9: Let It Die!

For many Republicans, the nadir of the recent primary season came during a Tea Party Express debate in Tampa, Fla., when moderator Wolf Blitzer pressed Ron Paul about whether a 30-year-old male who refused to buy health insurance should receive government assistance if stricken with a fatal illness. ?Congressman, are you saying the society should just let him die?? Blitzer demanded. ?Yeah!? hollered multiple people in the audience.

The moment exposed more than just the base?s animus toward the Affordable Care Act; it also laid bare perhaps the party?s greatest vulnerability: The perception lurking on the parapets that it is unfeeling and unsympathetic toward anyone ?different.? In no sphere did this prove more damaging than the massive losses resulting from the party?s stance on social issues. The implosion went beyond the intemperate comments on rape and abortion from the mouths of Senate candidates Todd Akin in Missouri and Richard Mourdock in Indiana. In multiple policy areas from gay marriage to birth control, Republicans came across as the party attempting to stand athwart history, only to watch it whiz blithely by. The nation, says Malek, the former aide to Richard Nixon and Bush 41, is ?irreversibly moving toward an acceptance of gay marriage.?

For Republicans, it is not an irreversible political problem, although the GOP-led House?s willingness to allow the Violence Against Women Act to expire at year?s hints at a too-gradual learning curve. The 11-point gender gap in November?s presidential exit polls (2 percentage points less than 2008?s divide) won?t fix itself.

One answer from forward-looking Republicans on how to resolve tensions over social issues is, unsurprisingly, to get these decisions as far away from Washington as possible. ?Evangelical Christians in the South don?t need to give up on their traditional view of family; I don?t think that should happen. But they should be tolerant of people in their party who have a different viewpoint from them,? says Rand Paul. Davis adds, ?The party has to be open to the regional realities of politics.?

Another solution, which crops up repeatedly, is to seize back the pro-family mantle, a reshaped one that is not, for instance, ipso facto exclusive of families with two parents of the same gender. ?When Republicans say ?family,? it?s a code word for anti-abortion, anti-gay-rights,? says former Rep. James Kolbe of Arizona, who went public about his homosexuality in 1996 after voting for the Defense of Marriage Act. ?When you talk about families, it?s got to be about kids growing up safe, about kids getting their education, about trying to retire comfortably. I get nervous when I hear Republicans talk about ?family.? ?

Not all Republicans will settle for moderation, though, pointing to a dangerous potential departure point for the party, an area where some moderates are willing to deal away the bedrock conservatives. Bob Vander Plaats, the Iowa Christian conservative leader, says, ?Mitt Romney called a truce on social issues? and points out that the nominee declined to participate in Chick-Fil-A day in support of the company CEO?s statements against gay marriage. ?At the same time, you had President Obama embracing social issues. The fact is, if you have one party or one campaign highlighting social issues and you?re not willing to debate them on a difference of viewpoint or worldview, then their worldview is going to win. The other side is not calling a truce; the other side is trying to reshape this culture on secular-progressive terms.? A truce, Vander Plaats says, is ?another term for surrender.?

To some extent the truce held; Romney shunned social issues, setting a precedent as the party?s standard-bearer. And, unlike in 2004, the GOP had no institutionalized efforts to leverage state ballot questions into up-ballot victories. That?s a template of intra-party tolerance that would work.

Step 10: Don't Go There

Just as Bill Clinton helped to repair his party?s fiscal-responsibility image with his New Democrat governing approach, Obama, in doggedly pursuing terrorists and in winding down the Iraq and Afghanistan wars, has reasserted his party?s ability to call itself aggressive on national security and foreign policy. Republicans have been left flailing, attempting to play gotcha over last year?s fatal attacks in Benghazi, Libya, rather than forming a coherent post-Bush foreign policy.

?Our country has become war-weary,? says Korn, a Bush White House veteran and a military spouse. Republicans ?had that issue probably until the last two years of the Bush presidency.?

Again, in the void lies opportunity. The GOP has a palpable isolationist strain, overshadowed by the hawkish wing represented by Sens. McCain and Lindsey Graham. Recall the House?s June 2011 rejection, fueled largely by antiwar Republican votes, of a measure to limit funding for the U.S. involvement in NATO?s intervention in Libya?s civil war.

Fortunately for Republicans, the political palatability of embracing its isolationist bloc dovetails with its current stated raison d??tre of cutting spending. Romney lost the election by 23 points among 18-to-29-year-old voters, who have watched their friends spend the past decade in war zones. Now the GOP has an opportunity to burnish its brand among these voters, whom Obama has owned. ?Traditionally, the peace candidate wins elections,? notes Spiker, who said that college students frequently approach him about bringing the troops home. ?We have done well as Republicans when we are the peace party. And I think Americans are ready to see us out of Afghanistan, and I think that?s something that the party, as it?s choosing candidates in the future, needs to look at.?

A changing of the guard on foreign policy won?t happen, however, without an internecine battle of epic proportions, considering the intensity with which neoconservatives loathe the party?s nascent libertarian wing. ?I don?t think ? the antiwar sentiment is durable. The Republican Party is not going to find itself in five or 10 years committed to neo-isolationsim,? Rove says confidently. ?It?s just not likely to happen.?

For now, the GOP?s most visible figures on foreign policy are graybeards McCain and Graham, interventionists both. But their third amigo, former Sen. Joe Lieberman, has been strategically replaced by Sen. Kelly Ayotte, the Republican from New Hampshire, who has the advantages of being female and young (44). This may signal an acknowledgment within the party that, at the very least, a generational shift on foreign policy might be prudent.

Step 11: Give Power to the People

Republicans are likely to win their first big confrontation with the Obama administration over energy policy, as most handicappers predict the Keystone XL pipeline will receive approval. Their second, much more consequential, battle will ensue over emissions rules on coal-fired power plants.

Republicans, and coal-state Democrats, are likely to treat this as the War on Coal?s Battle of the Bulge.

Obama?s reticence on energy and environmental issues, outrageous to the Left, has served as an impetus to those who see in the nation?s energy-generating potential a winning economic argument. Daniels, the newly installed president of Purdue University, cites energy as ?the single biggest break this economy?s gotten in decades? and calls for the ?absolute maximization? of energy exploration. Read: Party elders have no intention of backing away from ?drill, baby, drill.?

?Among those things that can be the most direct contributors to more opportunity in this country, there?s none bigger than the breakthrough in energy,? Daniels says, adding that anyone who stands in the way of aggressive resource cultivation ?will have a lot to explain to a country with enormous unemployment.?

Any explanation, of course, would flow from environmental, climate, and health concerns. But Daniels and others believe that voters, faced with choosing between conservation and spiking energy prices, will decide based on their wallets. ?You have to make it relatable to the guy filling up his tank for $80 or $90,? Merrill says.

Steph 12: Build It, and They Will Come

During Romney?s Massachusetts governorship, particularly in the early going before he spent much of his energy laying the groundwork for his 2008 White House bid, a signature initiative was an innovative approach to land-use policies. Marketed as ?smart growth,? the anti-sprawl efforts rewarded municipalities that pursued zoning reform to scale back lot-size minimums and to prioritize downtown transportation hubs around which mixed-use buildings could cluster; it was termed ?transit-oriented development.?

Its chief advocate, both within Romney?s Cabinet and publicly, was Doug Foy, a longtime environmentalist whose appointment as state development chief was viewed as an early demonstration of the governor?s willingness to cast broadly for a ?best and brightest? team. Foy framed smart growth as almost harking back to a more Rockwellian time. Towns prohibiting smaller lots and clustered real-estate development were, Foy says, ?literally creating a community where their children or their parents couldn?t live, because they couldn?t afford it.? Using his own daughter as an example, he points out that young people frequently couldn?t afford large suburban homes and thus had to live farther away from their families. ?It?s almost un-American to build communities that don?t have places for all the generations in a family,? he says.

Not only that, but providing the infrastructure for widely flung communities is more expensive: longer sewage pipes, electricity lines, routes for snowplows.

Romney shied from promoting his smart-growth past on the presidential campaign trail; if framed poorly, it can sound like the type of government ?overreach? not in vogue among the Republican base (?they?re going to tell me where I can and cannot build my house??). Indeed, Foy was increasingly sidelined as Romney?s gubernatorial term progressed, along with the administration?s pride in its smart-growth strategy. ?Early on, the political handlers got uncomfortable with the term ?smart growth,? because the talk-show crowd had decided smart growth was a bad idea,? Foy says.

But Republicans can devise a way to pursue and message smart growth?and, more broadly, infrastructure projects?that should appeal to budget hawks and business interests. In Michigan, Republican Gov. Rick Snyder continues to invest considerable political capital in building a second bridge between Detroit and Ontario, Canada, because he?s convinced it will create construction jobs in the short term and promote international commercial cooperation in the long term. The economically moribund Motor City badly needs such jolts, and Snyder stands to benefit politically if his infrastructure project delivers.

During last year?s transportation-bill grappling in Washington, House Republicans succeeded in stripping dedicated funding for mass transit from the final legislation, along with money for biking and pedestrian projects. That?s fine for a party eager to cater to rural voters who rely on highways to get around. But for one hoping to entice urban voters?not to mention voters who could be convinced of the cost-effectiveness of investments in transit?embracing such projects under the guise of thoughtful, long-term budgeting would likely reap dividends.

Under Romney?s long-since-abandoned development policy, smart growth was presented as an orderly strategy to combat sprawl, framed ?as an investment rather than spending.? Such a family-friendly approach to reining in local budgets should be recognizable to the GOP as any easy adjustment. And, like health care, it?s an area where states could take the lead role, without a massive federal mandate.

***

Maybe those are all the steps Republicans need to reposition themselves to regain power. Maybe none of them are. But the party has admitted its problem, and that?s the first and most promising one. Still, the GOP might benefit from a little help from above, perhaps through the intercession of Reagan, say, or Barry Goldwater or Robert Taft or Edmund Burke, as it seeks the serenity to accept the things it cannot change (demographic drift), the courage to change the things it can (voter outreach), and the wisdom to know the difference.

In the interim, expect plenty of meetings.

Source: http://news.yahoo.com/12-step-program-republican-party-074305988--politics.html

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